Effective date:
Roobs World Limited, trading as Roobs World, operates the Riddle Quest game services. We are registered in England and Wales (company number 15560227) at 3 Wherry Way, Dobwalls, Liskeard, England, PL14 4NS. For questions about your game data or privacy rights, email grindheadgames@gmail.com.
This notice covers Riddle Quest on Facebook Instant Games. Meta separately handles your Facebook account, platform hosting and any Meta payment service. Other versions of the game may work differently.
What we receive and store
When you play, Meta supplies a game-scoped player identifier and signed player information so we can sign you into your Riddle Quest account. We do not ask for your Facebook password or use Facebook Login. Our game profile does not import your Facebook name or photo.
We store your chosen game name, progress, guesses and results, coin balance, achievements, preferences and records needed to keep rewards accurate. Supported preferences and resume data can also be held in Facebook game storage and your browser. Meta may show its own profile overlay within a supported social feature.
When social features are available, we use game account identifiers, participation and results for challenges, rankings and rival interactions. Optional presence shows eligible rivals a coarse state such as online or playing. Blocks limit interaction and visibility. A player report records the reporting and reported game accounts and a selected category; the game does not provide free-text chat or arbitrary avatar uploads.
Purchases are disabled in the current Facebook Testing build. If Meta purchases are enabled later, Meta will handle checkout. We will use verified purchase and refund information to deliver the selected game benefit and prevent duplicate grants; we will not receive your full card details. Ads and notification prompts are available only when their Facebook capability and our game settings enable them.
We also receive technical request and security information, minimized error reports when diagnostics are configured, and anything you choose to send to our support mailbox. Please do not email passwords, authentication codes or full payment details. Our server may use OpenAI to generate puzzle content; those generation requests concern riddles, not your Facebook profile.
Why we use this information
We use account and gameplay information to provide the game, save progress, deliver rewards and respond to requests under our agreement with you. We use limited security, abuse prevention and reliability records for our legitimate interest in operating a trustworthy service. We may keep records necessary to meet legal obligations or handle a claim. Optional presence is controlled by your choice and can be turned off.
Who processes it and where
Meta provides the host platform and its account, social and, if enabled, payment services. Firebase and Google Cloud provide game authentication, databases, functions, storage and operational logs. OpenAI supplies server-side puzzle generation. Sentry may receive minimized diagnostic events when configured. Support messages go to our Gmail mailbox. These providers handle information needed for their respective services.
Our game database is in Europe, while Facebook identity and gameplay functions also run in the United States. Providers may process data in other countries under their service arrangements. Contact us for information about the transfer arrangements applicable to your data. This notice does not claim that all game processing stays in the UK or EU.
How long information remains
Game progress and benefits remain while your account is active. Deleting your game account removes or minimizes the live game records covered by the deletion process. Limited server-only identity and deletion safeguards, and purchase or reward replay records where relevant, can remain to prevent an old request or transaction acting on a new account. These retained records are not anonymous. Some security and moderation records currently have no automatic expiry; we review them against their operational purpose and deletion requests. Open safety cases or legal disputes can require longer retention.
Database backups and storage recovery copies may remain for their configured recovery periods after a live record is deleted. Operational and required audit logs have separate provider retention settings. Support emails are held in the mailbox while a request is handled and may remain afterward for dispute or legal needs; no automatic mailbox deletion period is currently in place. Contact us about a particular record or deletion request.
Your choices and rights
You can turn optional presence off and use available game, browser or Meta controls for supported preferences. To request access, correction, deletion, restriction or a portable copy of your game information, or to object to processing where applicable, email grindheadgames@gmail.com. We may need to verify that a request concerns your account. Your rights depend on the information and applicable law. You can complain to the UK Information Commissioner's Office.
Deleting Riddle Quest data does not delete your Facebook account, Meta's payment records, recipient copies of shared material or every provider backup and security log. Separate requests about your Facebook account or Meta-held payment information may need to go to Meta. You can use the game's account-deletion control or Meta's available deletion process, or contact us for help.
Audience and updates
The Facebook version is for eligible players aged 13 and above, or an older minimum where Meta or local law requires it. Tell us if you believe we hold game information from someone who is not eligible. We will update the date on this page when this notice changes and use an appropriate game, website or platform channel for material changes.