LiveOps Control Center

Live events were managed across docs, dashboards, and chat channels, which made high-pressure launch days risky.

Challenge

The team needed a single place to schedule events, verify release readiness, and react quickly when issues appeared.

Solution

I shipped a control center with three workflows:

1. Event timeline planning with ownership and dependency checks.
2. Release readiness scorecards with automated data pulls.
3. Rollback playbooks linked directly to deployment and communication templates.

Results

• Incident response time dropped from 22 minutes to 9 minutes.
• Event prep became predictable with a weekly readiness review.
• Launch confidence improved because teams shared one source of truth.