Privacy Policy

This Privacy Policy applies to the Riddle Quest mobile app, related app services, and public support pages operated by Roobs World Limited. It explains the practical data flows used to run the game. It does not guarantee that every legal requirement in every country is covered.

Legal entity

Roobs World Limited

Business address

3 Wherry Way, Dobwalls, Liskeard, England, PL14 4NS

Support email

roobs@roobsworld.com

Privacy email

roobs@roobsworld.com

We collect the data needed to create and manage your account, remember your progress, deliver game features, process purchases, protect the app, and respond to support requests.

• Account data, such as your Firebase user ID, email address, username, sign-in provider, account creation date, and account status.
• Profile data, such as display name, avatar image, selected profile settings, leaderboard display fields, and public game stats.
• Gameplay data, such as completed riddles, scores, streaks, achievements, saved progress, hints used, rewards earned, coin balance, and anti-abuse signals.
• Purchase data, such as coin pack purchase records, entitlement status, transaction identifiers, product IDs, prices, currency, store region, and refund or reversal status provided by Apple or Google.
• Device and diagnostic data, such as device model, operating system, app version, locale, approximate region, IP-derived request metadata, crash logs, performance traces, and error reports.
• Analytics and ads data, such as app events, session information, ad impressions, rewarded ad completion events, advertising identifiers where available, consent choices, and limited attribution data.
• Push notification data, such as Firebase Cloud Messaging tokens, notification preferences, delivery status, and topic subscriptions.
• Social login data, such as the profile identifier, email address, name, and profile photo shared by Google Sign-In or Facebook Login according to your settings with those providers.

• To sign you in and keep your account secure.
• To save progress, coins, rewards, leaderboard entries, avatars, and gameplay preferences across devices.
• To process in-app purchases and keep coin balances and entitlement records accurate.
• To show rewarded ads, confirm rewards, measure ad performance, and help prevent ad or reward abuse.
• To send push notifications that you choose to receive, such as game reminders, rewards, or account notices.
• To understand app performance, fix bugs, investigate crashes, and improve game balance.
• To generate, review, and deliver riddles through server-side systems, including OpenAI-assisted riddle generation.
• To answer support, privacy, account deletion, and data export requests.

Riddle Quest uses service providers that process data for the app. Their exact data handling depends on your device, settings, country, consent choices, and the app features you use.

• Firebase and Google Cloud for authentication, Firestore database records, Firebase Storage avatars or media, Cloud Functions, Cloud Messaging, hosting infrastructure, logs, and security operations.
• Google Sign-In for optional account login.
• Facebook Login for optional account login.
• Sentry and Firebase Crashlytics for crash reports, errors, diagnostics, and app stability monitoring.
• Google Mobile Ads / AdMob for ads, rewarded ads, ad measurement, fraud prevention, and ad delivery.
• Apple App Store and Google Play Billing for in-app purchase processing, receipts, payment status, refunds, and store support.
• OpenAI for server-side riddle generation. Player account data is not intentionally sent to OpenAI for this purpose unless it is needed to operate or troubleshoot a specific feature.

Usernames, avatars, scores, ranks, achievements, and other leaderboard profile fields may be visible to other players. Please avoid using a username or avatar that reveals sensitive personal information.

Account, profile, gameplay progress, coin balance, leaderboard, and purchase entitlement records are generally kept while your account is active. Some purchase, security, anti-fraud, tax, accounting, or dispute records may need to be kept after account deletion where required or reasonably necessary. Crash logs, analytics, and diagnostic records are kept for limited operational periods according to the relevant provider settings.

You can request access, correction, deletion, or export of your account/profile/gameplay data. Use the Account Deletion and Data Export Request pages linked below, or contact roobs@roobsworld.com. You can also manage push notifications, ad tracking permissions, and social login connections through your device, app, Google, Facebook, Apple, and Google Play settings where available.

Riddle Quest should only be used by players who meet the age rating and account requirements shown in the app stores and app experience. If you believe a child has provided personal data without appropriate permission, contact roobs@roobsworld.com so the request can be reviewed.

For privacy questions, contact roobs@roobsworld.com. For general help, contact roobs@roobsworld.com. Please include your Riddle Quest username, account email, device type, and a clear description of your request when it is safe to do so.