Riddle Quest legal
Effective date:
These pages are written for players and app store reviewers. They should be reviewed with legal counsel before publication.
Contact Details
- Legal entity
- Roobs World Limited
- Business address
- 3 Wherry Way, Dobwalls, Liskeard, England, PL14 4NS
- Support email
- roobs@roobsworld.com
- Privacy email
- roobs@roobsworld.com
What to Include
To help us find the right records and respond faster, include the details that are relevant to your issue:
- Your Riddle Quest account email address and username.
- Your device model, operating system, and app version.
- Your sign-in method, such as email, Google Sign-In, or Facebook Login.
- For purchases, include the store, product, approximate purchase time, and receipt or order reference if available.
- For bugs, include what happened, what you expected, and screenshots or screen recordings if they help and do not expose sensitive data.
- For privacy requests, say whether you want access, correction, deletion, export, restriction, or another action.
Purchases and Refunds
In-app purchases are processed by Apple App Store or Google Play Billing. Refund requests and payment disputes are usually handled by the store where the purchase was made. We can help investigate missing coins or entitlement issues inside Riddle Quest.
Account and Privacy Requests
For account deletion, use the Account Deletion page or contact roobs@roobsworld.com. For a copy of account, profile, or gameplay data, use the Data Export Request page or contact roobs@roobsworld.com. We may ask for verification before making account changes or sending data.
Safety and Abuse Reports
If you need to report abusive usernames, avatars, leaderboard entries, cheating, suspicious account activity, or other safety concerns, contact roobs@roobsworld.com with as much relevant detail as you can safely share.